The Food and Drug Administration’s (FDA) Emergency Operations Network Incident Management System (EON IMS) is one of the agency’s most visible systems. It is the system of record for all food and drug related issues and recalls, tracking and monitoring incidents from first report to closure of the issue. This includes data that is sent to the FDA from pharmacies like adverse reactions between drugs in individual patients. While the system had been running for several years, it was in need of updates to scale to the level to which it was intended. With the waterfall methodology these updates were taking up to six months. The EON IMS stakeholders knew that they needed a faster time to production for a system that was critical to public health.

The Dovel team tailored an Agile approach to fit within the FDA’s Enterprise Performance Lifecycle (EPLC), which enabled releases to go into production quarterly. This new approach allowed the team to move the system to a new platform which resulted in significant cost savings of over 6% in operations and maintenance costs year over year due to reuse of code and efficiency in process.