BlueNote Networks: Converging Voice and Application Services
As Service-oriented Architecture (SOA) expands in usage and viability across enterprise IT, an increasing range of business processes, systems, and modes of user interaction are coming to be thought of in the Service-oriented perspective. In particular, most enterprises depend as much on their voice-based interactions with customers, employees, partners, and stakeholders as they do other forms of interaction. Therefore, it only makes sense to consider how SOA approaches can leverage voice capabilities as Services throughout corporate processes and applications.A champion and pioneer in the space of interactive communications, BlueNote Networks is heralding this era of voice-enabled SOA through its SessionSuite™ Business Communications Platforms. These software products enable businesses to consider voice in a more complete fashion, leveraging it both within existing business processes as well as enabling a new class of voice-enabled business processes.