ZapNote: WestGlobal
Many vendors approach the problem of managing Web Services from the technology perspective. After all, Web Services expose IT resources in an IT infrastructure. WestGlobal, however, takes the perspective of the business user. Their view is that Web Services expose business functionality that serves the needs of the enterprise’s lines of business. Therefore, WestGlobal’s management platform enables business managers to control how well an enterprise’s Web Services infrastructure is meeting business requirements such as customer satisfaction, revenue generation, and cost savings. After all, the business should drive the technology, not the other way around.